Thinking of returning an item?

To ensure the safe return of your items and the correct allocation of the items to your order, please follow the guidelines below:

• Please address all return items to 3, 42 Mayfield Road, London, N8 9LP, UK. 
• Please include the Delivery note (the original or a copy) or a piece of paper with the name of the person who ordered the items, the order number and the reason for the return.
• Please use the ibikeride.com original package to return the item.

Our 14-day returns guarantee

Our 14-day* returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item, unopened (with any seals and shrink-wrap intact, clothing must have labels attached) and we will issue a full refund for the price you paid for the item excludng postage). We can only accept the return of opened items if they are faulty.

This returns policy does not affect your statutory rights.

We are unable to exchange items that are not damaged, defective or incorrect

In the event of ibikeride.com sending you a replacement for a damaged, defective or wrong item, you must return the item to ibikeride.com within 14 days. Ibikeride,com reserves the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item to us within 14 days of the date on which ibikeride.com confirms we will issue a replacement.

This returns policy does not affect your statutory rights.

Our Refunds Policy

Our refunds policy does not affect your statutory rights. Some notes about refunds:

• When you send your item back to us we'll process the returned item then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within three weeks of our receiving your return.

How Refunds Are Calculated

Items returned because they are damaged, defective or incorrect

If you are returning an item because of an error on our part or, in accordance with our returns policy, because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us (either via a personalised pre-paid return label, or by refunding your return postage costs).

ibikeride.com will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

Items returned within the seven-day cooling off period

By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. For more information see Your Statutory Rights.

Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you as follows:

• where you are returning an item that was part of a larger order, we'll refund the per-item charge for delivery that you incurred
• where you are returning an entire order, we'll refund applicable per-item delivery charges and the per-delivery charge that you incurred
• we will refund only standard (Airmail) postage charges for items delivered outside the UK
• where we collect an item from you, we reserve the right to recover the costs of collection from you.
• We will not refund the cost of giftwrapping, your costs in returning the item to us and other services provided to you in connection with your purchase unless you return the item to us because of an error on our part or because it is defective.

Items returned under the 14-day returns guarantee

Where you are withdrawing from ,our purchase between seven and 14 days after delivery  and there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of giftwrapping, delivery or other services provided to you in connection with your purchase. If you use a personalised pre-paid return label, we will deduct the return postage from your overall refund.

Note: personalised pre-paid return labels are not available for all UK delivery addresses, and they are not available for delivery addresses outside the UK. The Returns Support Centre will automatically generate the appropriate return label.

Gift Refunds

If you return a gift purchased for you at ibikeride.com, you'll receive a gift certificate for the value of your return, which you may use as part or full payment for future purchases from our website. Don't worry, we won't let the person who sent you the gift know about your return.

Please remember that normal returns criteria apply and that the refund will not include the cost of returning the item to us or giftwrapping costs unless the return is due to an error on our part.

Gift Certificate Refunds

If you return an item for which you used a gift certificate as part or full payment, we will refund the gift certificate portion to your gift certificate account and any non-gift certificate portion to the card used for the original transaction.

Gift certificates connected to specific promotions are generally non-refundable. See terms and conditions for individual promotions.

Return a Damaged, Defective or Incorrect Item
This returns policy does not affect your statutory rights.

If the item was damaged in transit

• If you take delivery of an bikeride.com package and the contents have been damaged in transit, you can return the item(s) to us within 14 days of receipt for exchange.

If the item is defective

• You have the right to return a faulty item within a reasonable period of time. Please keep all the warranty information that accompanies your item as this may be needed should there be a fault. In the unlikely event that you have a faulty item, you may find it quicker and easier to contact the manufacturer directly so that they can rectify the problem for you.

If we sent you an item you did not order (an "incorrect" item)

• As soon as you find out we've sent you an incorrect item, send the incorrect item back to us informing us of what you did order and we'll make sure you are not charged for it. If you want us to replace the item we sent you with the item you ordered, then please state this in the return. We'll send you the correct item as soon as we can.

Note: in the event of ibikeride.com sending you a replacement for a damaged, defective or incorrect item, you must return the original item to bikeride.com within 30 days of our e-mail confirming the issue of the replacement item. Provided you return this item to us within the 30 days, you will have nothing more to pay. If you do not return the original item to us by the end of the 30 day period, we reserve the right to charge an amount equal to the price of your original order to the payment card you used for the order.